How do I place an order on Leaf-ware.com?
Add product to your cart.
When you're ready to checkout, confirm your order details.
Enter your billing and shipping information and specify the type of shipping for your order.
Confirm your order.
That's it, you're done!
What forms of payment does Leaf-ware.com accept?
Leaf-ware.com accepts all major credit cards: Visa, MasterCard, American Express and Discover.
When can I expect my order to be delivered? Orders placed before 5 PM PST will be shipped on the same day.You will receive a UPS tracking number along with the shipping confirmation email at the end of the day your order ships. Please use the tracking number to get an estimated delivery date.
How much does shipping and handling cost?
Shipping cost is automatically calculated at checkout and will vary depending on the number of items purchased, where your order is being shipped and the type of shipping chosen. Please review the order total before confirming your purchase.
Can I cancel an order once it has been placed?
In an effort to get our shipments to our customers as quickly as possible, your order cannot be cancelled or modified.
Do Leaf-ware.com ship to P.O. Boxes?
No, UPS does not delivery to P.O. boxes. Please provide an alternative address to ship your order.
What is your exchange policy?
Leaf-ware.com accepts exchanges only for un-used defective or broken products within 10 days of online purchase. We can only exchange products purchased from leaf-ware.com and returned in original packaging. We will process your exchange within 7 - 10 business days.
You are responsible for shipping the exchange merchandise back to our office. We highly recommend exchanged merchandise be shipped through UPS/FedEx who will provide a tracking number and insurance automatically with each shipment. Leaf-ware.com will not be responsible for exchanges lost in transit. Leaf-ware.com reserves the right to refuse used merchandise.
Ship to:
Leaf-ware LLC
1840 Prairie City rd,
Suite 100 - 195,
Folsom, CA 95630
What is your return policy?
Returns will only be accepted for defective or broken dinnerware. If you believe you have received dinnerware in such condition, please contact customercare@Leaf-ware.com. We will credit the credit card used for the purchase. We do not reimburse shipping or any duty/brokerage charges. Please allow 1-2 billing cycles for the credit to appear on your billing statement.
You are responsible for shipping the return merchandise back to our office. We highly recommend return merchandise be shipped through UPS/FedEx who will provide a tracking number and insurance automatically with each shipment.
Leaf-ware.com will not be responsible for returns lost in transit. Leaf-ware.com reserves the right to refuse used merchandise.
Ship to:
Leaf-ware LLC
1840 Prairie City rd,
Suite 100 - 195,
Folsom, CA 95630
Can I order from Leaf-ware.com if I live outside of the U.S.?
Leaf-ware.com ships online orders only in U.S. At this point in time we are not accepting orders internationally.
I forgot my login ID and/or password.
Select "forgot password" at the top of the page. Enter the e-mail address registered for your Leaf-ware account, and your password will be e-mailed to you.
How do I update my account information (e-mail address, password, and/or shipping/billing information)?
Log-in to your account at the top of the page. Under "Profile Information" update your e-mail address, password, shipping and billing information.
How does Leaf-ware.com ensure its manufacturers adhere to human rights standards?
We require that the factories operate under sound labor conditions, pay fair wages and follow local labor standards. A code of conduct is signed by all factories. Our production staff routinely visits these factories to make sure they are maintaining these working standards. We also have third parties audit the factories at least once a year to ensure they adhere to proper labor regulations.
How do I become your wholesale distributor ?
Please fill out the "Become a Distributor" form found on the Contact Us page for wholesale information. We will contact you within one business day with more information on pricing and programs.
Press Inquiries ?
Please email info@Leaf-ware.com for all press inquiries.
How can I ask you a question?
The best way to reach us is though email. Please go to the Contact Us page and click on Customer Care and fill out the form. We’ll get back to you within one business day with an answer to your question.
